Frequently Asked Questions
Find quick answers to common questions about your FiberCity connection, billing, and more.
Internet
Internet speed can vary due to congestion, Wi-Fi interference, or router placement. Try restarting your modem or using a wired connection.
Unplug your device for 30 seconds, then reconnect. Wait until all lights stabilize before testing the connection.
Billing
Log in to your customer dashboard at portal.fibercity.co.nz to view and pay your bill online.
Technical Support
Try relocating your router, updating firmware, or using a mesh system to strengthen your signal.
Account Management
Visit the My Account section of your dashboard to update your contact number, email, or address.
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